How real leaders melt the iceberg of ignorance with humility. The real price of success. When customers are “willing” to pay.

Journal of discoveries #72 - 26th of August, 2023

Welcome to the 72nd issue of the newsletter, “Journal of discoveries.” Each week, I check a list of hundreds of sources of inspiration to spot exciting articles, videos, podcasts, and books on personal development, leadership, management, technology, and innovation.

Let’s dive in!

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One “must read” for this week

“How real leaders melt the iceberg of ignorance with humility” by Joost Minnaar.

It all originated (so it is said) in 1989 when consultant Sidney Yoshida produced his study called ‘The Iceberg of Ignorance’ He found that company leadership was unaware of any of the organization's real problems. As he put it, they were only aware of the tip of the iceberg.

Showing humility is a very effective habit to cultivate that solves this issue. Frequently engaging with the front line seems to be an underused key to success. For leaders at all levels, this kind of humility will help break the ice before their Titanic hits an iceberg.

Creating a culture of humility is not just about recruiting humble people. It’s about making humility a core part of all your practices, roles, and processes!

Personal development

• The real price of success

• Messaging app madness: how to stay productive (and sane)

• Three behavioral interview questions with sample answers

• Every desire is a chosen unhappiness

• One question to help you get more done

• Don't just sell yourself, communicate your value

• Joshua Bell's 'Stop and hear the music' metro experiment

• George Harrison reveals the only life aspirations you need

Innovation

• When customers are “willing” to pay

• The executive’s guide to generative AI

• Google says it'll scrape everything you post online for AI

• Crossing the chasm

• Rita McGrath on the future of capitalism in a digital revolution

• Step-by-step guide to landing pages that convert

• 21 ways to shore up your customer success org

• Thinking wrong: how to trick our brains into being more innovative

Leadership and management

• How real leaders melt the iceberg of ignorance with humility

• Connecting emotional intelligence and mindfulness

• 3 ways to reenergize your team when morale is low

• Why you should be having fast feedback and meaningful feedback conversations at work

• The need to humanize leadership & work

• Intentional collaboration in the new world of work

• Employees really value making a difference at work. Here are 7 tips from psychology to get them there

• Agile management or: what is an agile manager?

One book

“Exponential Organizations 2.0: The New Playbook for 10x Growth and Impact” by Salim Ismail.