How you respond matters. The Gen Z crisis. The taxi cab theory of venture capital.

One “must” for this week: How you respond matters

The most dangerous phrase in any organization?

It's 'Don't bring me problems, bring me solutions.'

Early in my career, someone on my team came to me with a mistake they'd made.

My first reaction was showing frustration, I probably huffed or sighed before I caught myself. Or worse, I said “let me fix it”.

That person probably never brought me another problem directly again.

Todd Conklin puts it perfectly: "People will only tell you what you make it safe to tell you."

I was so focused on the mistake that I missed the point.

This person trusted me enough to come forward.

Instead of hiding it, they chose transparency.

And my reaction taught everyone a lesson about what happens when you bring bad news to leadership.

You don't even need a formal title to be a leader in these moments. And the same applies at home, of course.

Every time someone admits a mistake around you, raises a concern or something difficult, your response shapes what they'll do next time.

Think about the last time someone brought you bad news. What did your face say before your words did?

---

Personal development

• The Gen Z crisis

• The audience effect: why we change when others are watching

• “The Meaning of Life” is an urban problem

• Belief triggers, why smart people fail to change

• Notes to myself

• Modern dissonances

• Human in an AI age: grace

• Research-backed guide to a fulfilling career that does good

Innovation

• The taxi cab theory of venture capital

• Celebrating a century of quantum breakthroughs

• Decision-making got faster, but did it get smarter?

• The 5-minute test that validates any business model

• Introduction to ChatGPT agent

• What it takes to change the web

• Build your personal AI copilot

• Writing code was never the bottleneck

Leadership and management

• How you respond matters

• These three strategies can improve team collaboration

• The global persistence of work from home

• Three ways you can scale a culture of listening

• Bion's basic-assumption groups

• What are sunrise and sunset skills, and how do you use them?

• Culture is not invisible, it's hidden in plain sight

• Research: being well connected isn’t always good for your career

One book

“Change by design: how design thinking transforms organizations and inspires innovation” by Tim Brown.

---

See you next Saturday,

Roberto

---

I’m hosting a virtual communication workshop!

Spending hours in virtual meetings can be exhausting 😩

You know the feeling: wondering if people are paying attention, struggling to sound confident through the screen, or just wishing you could connect better in those tiny Zoom boxes.

I’ve been there too.

Since 2020, I’ve spent over 5,000 hours in virtual meetings. Along the way, I’ve learned that being effective online is about so much more than just having a great microphone or camera (and you know how I LOVE a good tech setup 🤖).

That’s why I’ve spent countless hours researching, practicing, and learning how to communicate in virtual settings: how to engage, connect, and leave a lasting impression.

My guiding question has always been, “how do I want the people in this meeting to remember me?”

Now, I want to share what I’ve learned with you, and in the process, continue learning myself.

I’m hosting a workshop to help you become a better communicator in virtual settings.

Whether you’re leading meetings, pitching ideas, or just trying to avoid “Zoom fatigue,” this 90-minute session is designed to give you practical tools you can use right away.

🎯 What’s in it for you?

• Learn how to make a stronger, more memorable impression from the moment you join a call.

• Discover how to use your voice, gestures, and presence to keep people engaged.

• Avoid common pitfalls that can derail even the best-prepared sessions.

• And yes, we’ll talk about the all-important technical setup, too!

It’s going to be interactive, fun, and useful, and I’d love for you to join! 🤩

What people said last time

In each session, the spots are limited for better interaction, so don’t wait!

🗓️ September 2nd 16:00 to 17:30 CET